Refund policy
Last updated: 22 October 2026
We want you to love your invitation. If you don't, we will refund you under the conditions below.
In short: a full refund if you ask before approving the first preview. Once the invitation has been approved and published, we no longer offer refunds, because the work has been delivered.
1. Full refund
- If you change your mind before we start work, that is, before you send us your details through the order form.
- If you don't like the first preview and tell us before approving it, within 14 days of receiving it.
- If we don't deliver the preview within the timeline we gave you, through our own fault.
2. No refund
- After you have approved the invitation and it has been published. As personalised digital content delivered with your consent, the right of withdrawal no longer applies.
- For add-ons that have already been delivered, such as express delivery or a custom seal, after publication.
- If the event is postponed or cancelled after publication. In that case we update the date and details of the invitation free of charge.
3. How to request a refund
Email us at hello@mydreaminvite.com with your order code (LUM-XXXXX) and the reason. We reply within 2 working days.
4. How you receive the money
Refunds are made through PayPal, to the same method you paid with (PayPal account or card), within 14 days of your request being approved. How long it takes for the money to appear on your card depends on your bank.